Responsible Gambling Policy

Jump to: Deposit Limits  Level of Protection

Gambling is a form of leisure and entertainment. Before playing you should know how much time and money you can afford to spend. Make sure gambling does not become a problem in your life and you do not lose control of your play.

In order to avoid problems with gambling, please keep the following in mind:

  • Decide beforehand how much money you are willing to spend and consider setting a spending limit in advance. We offer daily, weekly, and monthly deposit limits to help keep your spending under control.
  • Beware of how often and for how long you play. You will receive hourly reminders of the time you spend playing.
  • Avoid gambling late at night.
  • When you are winning, take occasional breaks. Think about the smart time to stop.
  • Don't forget that gambling is a game of chance. There are no systems or formulas to guarantee success.
  • Don't gamble when you're depressed or upset
  • Balance gambling with other activities
  • Don't drink or take drugs when gambling

If you have ever been worried about gambling problems or are just curious to check the results, please try our quick self assessment test.

If you would like information about gambling, including tips about how to gamble safely, visit the Gamble Aware website.

If you or someone you know has been affected by gambling, GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential


Deposit Limits

You can take financial control of your account by setting Daily, Weekly and Monthly deposit limits.

If you feel that you would benefit from setting your own deposit limits, you can do this by contacting the casino support team to discuss the options.

Please note that should you wish to increase your limits again or remove them completely, this will not be effective immediately. Only after 24 hours has lapsed will increased limits be available.


Take a Break period

If you would like assistance with managing your level of play at the casino or seeking to take a short break from gambling, we offer the following take a break periods:

  • 24 Hours
  • 48 Hours
  • 1 Week
  • 2 Weeks
  • 3 Weeks
  • 4 Weeks
  • 6 Weeks

Should you feel this could be the most appropriate action for you to take, please contact our casino support team to discuss implementation of this measure.


Self-Exclusion

Should you feel you have a gambling problem and require a long term or permanent restriction, we offer a Self–Exclusion option.

  • A period of between 6 months and 5 years
  • Exclusion on a specified casino account or across any other accounts held.
  • On expiration of the specified self-exclusion period you may request for your account to be re-activated* after a 24 hour cooling off period by calling the support team.
  • Prevention of activity on newly opened accounts** if self-excluded.

Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.

In order to initiate a Self-Exclusion period due to a gambling problem, please contact our casino support team to discuss implementation of this measure.

Should you decide to enter a self-exclusion period, please ensure that you self-exclude at any other gambling operators, where you may also hold accounts. Doing so will assist to maximise the effectiveness of your exclusion.

If at any time during your self-exclusion period, you wish to extend your self-exclusion, you may request one or more further periods of at least 6 months. You can request this extension by contacting the casino support team.

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

* Should Luxury Casino deem it unwise or unhealthy for the Gaming Account to be re-opened it will be closed permanently at the sole discretion of Luxury Casino.

** Although we make every effort to ensure new accounts are identified as self-excluded, we respectfully ask that self-excluded account holders refrain from attempting to open new accounts. This is as we cannot be responsible for allowing gaming activity if you deliberately attempt to circumvent our systems.


Underage Gambling

Casino play at Luxury Casino is available only to persons older than 19 years of age. It is illegal for minors to play at this online casino under any circumstances.

We reserve the right to perform electronic age verification checks and to also request personal identification documentation at any stage in order to ensure the prohibition of play by minors.

Anyone using the casino software who is found to be under the age of 19 will have all game play voided and any winnings forfeited. We may also report them to the relevant authorities.


Parental Controls

We recommend the following 3rd party programs to restrict children from accessing inappropriate websites.

Cyberpatrol | Cybersitter | Netnanny


Conditions of Play

Make sure you follow the terms and conditions of play in our casino. You can access our terms and conditions any time by clicking here.


Protection of Customer Funds

We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency.

Luxury Casino holds customer funds in a separate account, whereby they remain distinct from the company's daily operations, but still form part of the designated assets in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected segregation. More information regarding the levels of segregation can be found on: https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust

Luxury Casino also conducts weekly reconciliation of its accounts.

You will be notified before making a deposit if Luxury Casino has made any changes to how we provide protection of customer funds.

Updated: 17/08/2022 12:00:00 +1000